Introduction
This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when you visit this website or contact us through our communication channels. We are committed to transparency and to handling data in line with widely recognized international standards, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), where they apply to your location.
Information We Collect
- Information you provide: name, email address, telephone number, country or city, appointment preferences, and messages submitted through contact or callback forms.
- Technical and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, session duration, and interaction events collected through cookies and similar technologies.
- Advertising and measurement data: when you consent to non-essential cookies, partners such as Google (Analytics, Ads, Tag Manager) and Meta (Pixel) may collect online identifiers and conversion signals to measure campaigns and deliver relevant advertising.
- Communications: records of enquiries and follow-up correspondence when you reach us by email, phone, or messaging apps.
How We Use Information
- Operate, secure, and improve the website and user experience.
- Respond to enquiries and coordinate consultation requests.
- Measure traffic, understand audience interests, and evaluate marketing performance.
- Deliver and optimize advertising on third-party platforms, where permitted by your cookie choices.
- Comply with legal obligations and protect against fraud or misuse.
Legal Bases (EEA/UK Visitors)
Where GDPR applies, we rely on: (a) your consent for non-essential cookies and certain marketing activities; (b) performance of steps at your request before a consultation; (c) legitimate interests in operating and securing the website and measuring interest in our services, balanced against your rights; and (d) legal obligations where required.
Sharing and International Transfers
We use trusted service providers for hosting, email delivery, analytics, and advertising. Some providers may process data outside your country. Where required, appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms are used. We do not sell personal information for money. Advertising partners may use data according to their own policies when you consent to marketing cookies.
Retention
Form submissions and correspondence are retained as long as needed to handle your request and for a reasonable period thereafter for quality and legal purposes. Analytics and advertising logs are retained according to each provider’s configuration, typically between 14 and 26 months unless a shorter period is configured. You may request deletion subject to applicable exceptions.
Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing, to withdraw consent, and to receive a portable copy of data you provided. California residents may have rights to know, delete, and opt out of certain sharing for cross-context behavioral advertising. You may lodge a complaint with a supervisory authority in the EEA/UK. To exercise rights, use our contact channels below.
Security
We apply administrative, technical, and organizational measures appropriate to the nature of the data, including encryption in transit where supported, access controls, and vendor diligence. No method of transmission over the Internet is completely secure.
Children
This website is not directed to children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be highlighted on this page.
Contact
You may contact us through the channels listed on our contact page, including email, telephone, and WhatsApp where available. We respond to privacy and cookie requests within a reasonable timeframe and, where applicable, within statutory deadlines.