Einleitung
Diese Datenschutzerklärung beschreibt, wie personenbezogene Daten erhoben, genutzt und geschützt werden, wenn Sie diese Website besuchen oder uns über unsere Kommunikationskanäle kontaktieren. Wir orientieren uns an anerkannten internationalen Standards, einschließlich der DSGVO und des kalifornischen Verbraucherschutzrechts (CCPA/CPRA), soweit anwendbar.
Welche Daten wir erheben
- Information you provide: name, email address, telephone number, country or city, appointment preferences, and messages submitted through contact or callback forms.
- Technical and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, session duration, and interaction events collected through cookies and similar technologies.
- Advertising and measurement data: when you consent to non-essential cookies, partners such as Google (Analytics, Ads, Tag Manager) and Meta (Pixel) may collect online identifiers and conversion signals to measure campaigns and deliver relevant advertising.
- Communications: records of enquiries and follow-up correspondence when you reach us by email, phone, or messaging apps.
Zwecke der Verarbeitung
- Operate, secure, and improve the website and user experience.
- Respond to enquiries and coordinate consultation requests.
- Measure traffic, understand audience interests, and evaluate marketing performance.
- Deliver and optimize advertising on third-party platforms, where permitted by your cookie choices.
- Comply with legal obligations and protect against fraud or misuse.
Rechtsgrundlagen (EWR/Vereinigtes Königreich)
Soweit die DSGVO gilt, stützen wir uns auf Einwilligung (nicht notwendige Cookies), Schritte auf Ihre Anfrage, berechtigte Interessen am Betrieb und der Sicherheit der Website sowie gesetzliche Pflichten.
Weitergabe und internationale Übermittlung
We use trusted service providers for hosting, email delivery, analytics, and advertising. Some providers may process data outside your country. Where required, appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms are used. We do not sell personal information for money. Advertising partners may use data according to their own policies when you consent to marketing cookies.
Speicherdauer
Form submissions and correspondence are retained as long as needed to handle your request and for a reasonable period thereafter for quality and legal purposes. Analytics and advertising logs are retained according to each provider’s configuration, typically between 14 and 26 months unless a shorter period is configured. You may request deletion subject to applicable exceptions.
Ihre Rechte
Sie können Rechte auf Auskunft, Berichtigung, Löschung, Einschränkung, Widerspruch, Datenübertragbarkeit und Widerruf von Einwilligungen geltend machen. Nutzen Sie dafür unsere Kontaktkanäle.
Sicherheit
We apply administrative, technical, and organizational measures appropriate to the nature of the data, including encryption in transit where supported, access controls, and vendor diligence. No method of transmission over the Internet is completely secure.
Kinder
This website is not directed to children under 16, and we do not knowingly collect their personal information.
Änderungen
We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be highlighted on this page.
Kontakt
You may contact us through the channels listed on our contact page, including email, telephone, and WhatsApp where available. We respond to privacy and cookie requests within a reasonable timeframe and, where applicable, within statutory deadlines.